StubHub Review

This is the one you hear all the radio ads for. San Francisco-based Stub Hub is "the fan's ticket marketplace." It is very much the eBay of online ticket sales sites (despite the fact that eBay does have a fair to middling online ticket sales business itself). Like eBay, some StubHub tickets are sold auction style, with the tickets going to the highest bidder.

The point is that Stub Hub is no broker, but an intermediary service for hooking up fans and brokers looking to sell their extra tickets at fair market (or above) and fans looking to buy them.

Company partners include AOL and the NFL, NBA, NCAA, and NHL. Since the dawn of the 21st century, StubHub ("dot com!") has been redefining the entire ticket resale market in a way that supports the fans, not the brokers or venues. The company was listed on Inc 500's 2006 list (Ranked #8) as one of the fastest growing private companies in the USA over the last 3 years.

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StubHub

Product Ratings:

Price	20 / 25
Service Charges	10 / 15
Customer Service	14 / 15
Inventory	12 / 15
Markets	7 / 10
Delivery Methods	8 / 10
Guarantees	4 / 5
Extra Resources	5 / 5

Overall Grade: 80%

	Prices StubHub charges exactly what the primary and secondary ticket sellers want to charge for their tickets. StubHub calls this "Fair Market Value" as the market will determine what the buyer will pay for tickets to each event. You can get great bargains through StubHub or find that prices from individual sellers are only available for outrageous prices.

	Service Charges StubHub charges 10% service charge above the seller's ticket prices. These are the service fees they charge to run the network.

	Customer Service StubHub offers toll-free customer service during standard business hours (7 days per week).

	Inventory As an intermediary, StubHub's inventory is built exclusively of thousands of listings from third party sellers (mostly fans and other individuals as opposed to licensed independent secondary market brokers). You can buy tickets to almost anything here -- from single tickets to season tickets. However, StubHub's inventory is basically for events where sellers either do not want to attend or are looking to make a profit. Some events have a limited selection of inventory and are available through the intermediary marketplace.

	Markets U.S. and Canada venues Sports (Baseball [MLB and minor leagues], Baketball [NBA, NCAA, WNBA, and more], Fight tickets [Boxing, UFC, Sumo], Football (CFL, NCAA, NFL], Golf [LPGA, PGA], Gymnastics, Hockey [NCAA, NHL], Horse Racing [Belmont, Breeders, Kentucky Derby, Lone Star Park, Preakness, Travers], Lacrosse, Motorsports, Rodeo, Roller Derby, Soccer, Tennis, Wrestling) Concerts (alphabetical listing by artists -- no browsing by genre/category, sadly) Theater & Arts (Broadway & National Tours, Cique Du Soleil, Classical Music & Opera, Comedy, Family, Ice Show, Magic, Museum, Speaking Tour/Convention, TV Show) Exclusives (ie. Wimbledon, The Price is Right and The Tonight Show with Jay Leno [for charity], Raleigh Downtown Live VIP Meet-and-Greet Packages, and All-Inclusive MLB All-Star Game Packages)

	Delivery Methods All StubHub sales benefit from their patent pending FanNetwork delivery service. All tickets delivered by FedEx. Also available for pickup at one of StubHub's local offices.

	Guarantees Tickets purchased are only 100% guaranteed after they're confirmed by the seller that you will receive the tickets on time for the event and that the tickets are authentic and valid. If the event is permanently canceled, you will get a refund, Tickets are not refundable or exchangeable unless you list them again on StubHub's seller's marketplace.

	Extra Resources Browse by City Exclusives and All-Inclusive Event Packages Gift Certificates Email Updates (on events in your city, sold out shows, ticket selling tips, and exclusive events) Sweepstakes like the Brick Trip FANtasy Giveaway (Brickyard 400 in Indianapolis) Wish list

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StubHub