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eSeats Review

eSeats is more than just an online ticket broker - it's a virtual entertainment and sporting event hub, with its own blog, city guides, and password-protected membership benefits. Their customer service surpasses that of their peers simply by virtue of having an actual 1-800 number you can call and online chat you can use should you need to.

eSeats is particularly strong in having more and better tennis tickets than any other site around, and they've got a leading edge on concert tix as well.

Visit eSeats

 
Visit eSeats
Product Ratings:
Price 20 / 25
Service Charges 12 / 15
Customer Service 12 / 15
Inventory 10 / 15
Markets 7 / 10
Delivery Methods 8 / 10
Guarantees 4 / 5
Extra Resources 4 / 5
Overall Grade: 77%



 
Prices

Prices
Prices at eSeats are highly competitive, especially for tennis and soccer sporting events. eSeats also excels in the summer concert ticket market. The founders of eSeats are tennis fanatics and they really do a great job when it comes to securing the best inventory for the US Open, French Open, Australian Open and of course Wimbledon. Other sporting events, including football, baseball, and basketball, are slightly higher with less inventory.

 

 
Service Charges

Service Charges
eSeats has a standard 15% service charge, which is in line with many of the other ticket brokers, and they have a low shipping cost -- which offsets some of those fees. They do not have a markup on the tickets -- some other ticket brokers will also add this on to the purchase price.

 

 
Customer Service

Customer Service
Customer service at eSeats is available by email 24-7 and by phone 8 am - 5 pm MST Monday-Friday and 9 am - 12 PM MST on Saturdays. Phones are not available on Sundays and major holidays. They also have an emergency phone line which you can call if you have an immediate problem with your event tickets.

 

 
Inventory

Inventory
eSeats is a secondary market broker, which means they can authenticate all the tickets they provide. eSeats is also an intermediary site, allowing sellers to find a consignment market for their extra and unneeded tickets.

 

 
Markets

Markets
North America ( U.S. and Canada) and London venues.
Concerts (Pop-Rock, Country, Classical, Folk, Comedy, and more)
Theater (Broadway, Las Vegas, touring companies, Cirque duSoleil, children and family shows)
Sports (NBA, NHL, NCAA, MLB, NASCAR, Horse Racing, Pro Rodeo, Pro Tennis, PGA Golf, Boxing, UFC, WWE)
Las Vegas (sporting events, comedy, concerts, theater, also browsable by venues/casinos)

 

 
Delivery Methods

Delivery Methods
Express courier service requiring signature upon delivery (ie FedEx)
In certain cases, Ticketmaster's TicketFast ticket emailing service is available.

 

 
Guarantees

Guarantees
100% Buyer's Guarantee of authenticity
Plus, your financial transactions are all protected by 128-bit digital encryption security.
Your best guarantee, however, is that eSeats is a member of the National Association of Ticket Brokers and the BBB Online Reliability program.

 

 
Extra Resources

Extra Resources
Search Bar - search by Artist, Event, Venue, City
Gift certificates
Mailing list with special promotions for "members"
Browse by city
City Guides
Live agent chat
eSeats blog
Quick Links for easy browsing
Ticket Requests